Welcome to Interspares technical support department.
A unique technical support section exclusively provided by our team of senior technicians with over twenty years experience in the white goods industry.

Please call 09066 615222 to contact our technical department.

How to use our technical help guide

Firstly select your machine type from the category below and then simply find the problem you are experiencing from the list of symptoms (highlighted in red), you will then find the possible cause of the problem (highlighted in blue). After each list of symptoms you will find a list of the faults along with help and recommended remedial action.

• Cookers and Hobs (Electric)
• Cookers and Hobs (Gas)
• Dishwashers
• Dishwashers – Poor wash results
• Fridges and Fridge-Freezers
• Tumble Dryers
• Washing Machines
• How to check electrical components
• Safety information – please read
• Submit technical enquiry

Cookers and Hobs (Electric)

• Oven not heating - Heating Element fault, Thermostat fault
• Hotplate not heating - Heating Zone/Element fault, Hotplate Control Switch fault
• Not regulating hotplate temperature - Hotplate Control Switch fault
• Temperature inaccurate - Thermostat fault, see Door not closing properly
• Temperature too high - Thermostat fault
• Temperature too Low - see Thermostat fault, see Door not closing properly
• Not regulating temperature - Thermostat fault
• Oven cutting out - see Temperature too high, see Cooling Fan not working
• Cooling Fan not working - Cooling Fan fault, Cooling Fan Thermal Switch fault
• Timer/Clock not working - Timer/Clock Unit fault
• Door not closing properly - Door Hinge fault
• Grill not working - Grill Element fault, Grill Control Switch fault

• Timer/Clock Unit fault Remedy - check and replace
• Thermal Switch fault Remedy - check and replace
• Heating Element fault Remedy - check and replace
• Note: Multi-function cookers often contain a fan element, upper/grill element and a lower/base element.
• Cooling Fan fault Remedy - check and replace
• Thermostat fault Remedy - check and replace
• Timer/Clock Unit fault Remedy - check and replace
• Note: Most cookers rely on the timer/clock to allow control of the oven. A faulty timer/clock can often disable the use of the cooker.
• Cooling Fan Thermal Switch fault Remedy - check and replace
• Door Gasket fault Remedy - check and replace
• Grill Element fault Remedy - check and replace
• Grill Control Switch fault Remedy - check and replace
• Hotplate Control Switch fault Remedy - check and replace
• Heating Zone/Element fault Remedy - check and replace

Cookers and Hobs (Gas)

Use Electric Cookers/Hobs in addition with the below.

• No flame lift on burner - Flame Failure/Supervision Device (FFD/FSD) fault
• Burner not staying lit - Thermocouple fault
• No gas to burner - Solenoid Valve fault
• No spark/Ignition to burner - Spark Generator fault
• Poor/Weak spark on burner - Electrode fault, Spark Generator fault

• Flame Failure/Supervision Device (FFD/FSD) fault Remedy - check and replace
• Thermocouple fault Remedy - check and replace
• Solenoid Valve fault Remedy - check and replace
• Spark Generator fault Remedy - check and replace
• Electrode fault Remedy - check and replace

Dishwashers

• Not completing and sticking during cycle - see Water not heating, see Lack of water, see Overfilling with water, see Defective signal from timer, see Not draining
• Water not heating - Heating Element fault, Thermostat (Hi Limit/Overheat protection) fault, Thermostat (Water temperature) fault
• Lack of water - Inlet System (air-chamber) fault, Inlet Valve (solenoid) fault
• Overfilling with water - Inlet System (air-chamber) fault, Inlet Valve (solenoid) fault, Pressure Switch fault
• Defective signal from timer - Timer fault
• Not draining - Drain Pump fault
• Leaking from the door- Door Seal fault, see Overfilling with water
• Leaking from under machine - Drain Pump fault, Hose fault, see Leaking from the door
• Overheating - Thermostat (Water temperature) fault
• Not drying properly - Detergent/Rinse-Aid dispenser fault
• Not washing properly - Spray Arm fault, see Poor Wash Results
• Filling up when not switched on - Inlet Valve (solenoid) fault
• Noisy when running - Circulation pump/Motor fault

Dishwashers – Poor wash results

• Salt residue on pots - Regeneration Valve (solenoid) fault
• Detergent on pots - Detergent/Rinse-Aid dispenser fault, Spray Arm fault
• Milky finish on pots and steelwork - Detergent/Rinse-Aid dispenser, Spray Arm fault
• Gritty finish on pots - Detergent/Rinse-Aid dispenser fault, Spray Arm fault

• Pressure Switch fault Remedy-check and replace
• Inlet System (air-chamber) fault Remedy-check and replace
• Heating Element fault Remedy-check and replace
• Inlet Valve (solenoid) fault Remedy-check and replace
• Thermostat (Hi Limit/Heater TOC/Overheat protection) Remedy-check and replace
• Thermostat (Water temperature) Remedy-check and replace
• Timer fault Remedy-check and replace
• Drain Pump fault Remedy-check and replace
• Door Seal fault Remedy-check and replace
• Detergent/Rinse-Aid dispenser fault Remedy-check and replace
• Spray Arm fault Remedy-check and replace

Tumble Dryers

• Not drying properly - see Not heating , see Not condensing (condenser dryers), see Overheating
• Not heating - Heating Element fault, Thermostat fault, Thermal Cut-Out fault
• Overheating - Thermostat fault, Condenser/Radiator fault (condenser dryers), Filter fault
• Drum not turning at all - Belt fault, Capacitor fault, Motor fault

• Heating Element fault Remedy-check and replace
• Thermal Cut-Out fault Remedy-check and replace
• Note: This control normally fails after the machine has resulted in overheating.
• Thermostat fault Remedy-check and replace
• Note: Most tumble dryers consist of at least two thermostats. An inlet thermostat (to control drying temperature, an exhaust thermostat (to sense overheating)
• Condenser/Radiator fault Remedy-check and replace
• Filter fault Remedy-check and replace
• Capacitor fault Remedy-check and replace
• Note: Capacitor faults can normally be quickly confirmed by trying to manually start the drum turning
• Belt fault Remedy-check and replace
• Motor fault Remedy-check and replace

Washing Machines

• Not completing and sticking during cycle see Water not heating, see Lack of water, see Overfilling with water, see Defective signal from timer, see Not draining
• Water not heating - Heating Element fault, Thermostat (Hi Limit/Overheat protection) fault, Thermostat (Water temperature) fault
• Lack of water - Inlet System (air-chamber) fault, Inlet Valve (solenoid) fault
• Overfilling with water - Inlet System (air-chamber) fault, Inlet Valve (solenoid) fault, Pressure Switch fault
• Defective signal from timer - Timer fault
• Not draining - Drain Pump fault
• Leaking from the door - Door Seal fault, see Overfilling with water
• Leaking from under machine - Door Seal fault, Drain Pump fault, Hose fault
• Overheating - Thermostat (Water temperature) fault
• Not spinning (drum turning in wash mode) - see Not draining, Carbon Brush fault, Control PCB(motor) fault, Motor fault, Capacitor fault, Drum Bearing fault
• Drum not turning at all - Carbon Brush fault, Belt fault, Control PCB(motor) fault, Motor fault, Capacitor fault
• Not condensing/tumble drying properly - Inlet Valve (solenoid) fault
• Dryer not heating - Heating Element (Dryer) fault, Thermostat (Dryer) fault
• Filling up when not switched on - Inlet Valve (solenoid) fault
• Door not opening - Door Interlock fault, see Not draining, Pecker Assembly fault (if fitted)
• Noisy when spinning - Drum bearing fault
• Noisy when draining - Drain Pump fault

• Pressure Switch fault Remedy-check and replace
• Inlet System (air-chamber) fault Remedy-check and replace
• Heating Element fault Remedy-check and replace
• Heating Element (Dryer) fault Remedy-check and replace
• Inlet Valve (solenoid) fault Remedy-check and replace
• Thermostat (Hi Limit/Heater TOC/Overheat protection) Remedy-check and replace
• Thermostat (Water temperature) Remedy-check and replace
• Thermostat (Dryer) fault Remedy-check and replace
• Timer fault Remedy-check and replace
• Drain Pump fault Remedy-check and replace
• Door Seal fault Remedy-check and replace
• Door Interlock fault Remedy-check and replace
• Pecker Assembly fault Remedy-check and replace
• Note: This control is normally fitted on Hotpoint and Hoover machines
• Drum Bearing fault Remedy-check and replace
• Note: Drum bearings normally consist of a front and a rear bearing and a bearing seal and often supplied as a kit.
• Hose fault Remedy-check and replace
• Motor fault Remedy-check and replace
• Belt fault Remedy-check and replace
• Capacitor fault Remedy-check and replace
• Note: Capacitor faults can normally be quickly confirmed by trying to manually start the drum turning

How to check electrical components

Most components on kitchen appliances can be checked for basic electrical continuity (open/closed circuit) using an ohmmeter. Remember any work carried out on a kitchen appliance should be done so with the electrical supply disconnected.

Safety information

Interspares (UK) Ltd will not accept responsibility for any harm or damage inflicted upon the user or machine whilst repair work is undertaken. All work should be carried out by experienced competent personnel and all steps should be taken to avoid injury and damage.
Although the technical help supplied is as accurate as possible no responsibility will be taken for any incorrect diagnosis.
The information supplied above is to act as a guide only and is no substitute for the benefits of the manufacturer after-sales service.

Technical Support Enquiry Form

Note: Inclusion of a daytime telephone number and product identification numbers will provide you with a faster response.